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Please use this identifier to cite or link to this item: http://hdl.handle.net/1812/243

Title: Information and Knowledge Sharing among IT Professionals in Singapore
Authors: Majid, Shaheen
Lim, Ann
Keywords: Information and knowledge sharing
IT professionals
Sharing attitude
Sharing barriers
Communication channels
Singapore
Issue Date: Jun-2007
Publisher: Library & Information Science Unit, Faculty of Computer Science & Information Technology, University of Malaya
Abstract: The purpose of this study was to investigate information and knowledge sharing behaviour of IT managers and professionals in a multinational company in Singapore. It also addressed areas such as information needs for job-related tasks, attitude of the respondents towards information and knowledge sharing, intra- and inter-departmental sharing, preferred communication channels, and barriers to information and knowledge sharing. The study revealed that IT managers and professionals need information about technical, operational, and process-related aspects of their projects. On the whole, the respondents demonstrated a positive attitude towards information and knowledge sharing. However, only limited inter-departmental sharing was observed. The preferred channels for information and knowledge sharing were email, telephone and face-to-face meetings. It was interesting to note that although all the respondents were IT professionals and were expected to be IT savvy, they were seldom using organizational intranet and online collaboration tools for information and knowledge sharing. This paper offers some suggestions for creating awareness about the importance of sharing and developing an environment conducive for information and knowledge sharing.
Description: In Building an information society for all: proceedings of the International Conference on Libraries, Information and Society, ICoLIS 2007, Petaling Jaya, Malaysia, 26-27 June 2007
URI: http://dspace.fsktm.um.edu.my/handle/1812/243
Appears in Collections:ICoLIS2007

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