Information Skills Classes in Public Libraries

Abstract

This paper discusses (a) the importance of teaching information skills to the community in public libraries; and (b) discover the reasons for it and the challenges librarians face when delivering information skills classes. This paper is based on case studies as it is from the writer’s experience, observation and events in New Zealand public libraries. This approach is used as there is not much literature in this area in comparison to training and teacher education. Conducting information skills in libraries is a new development as previously, libraries’ role is viewed as only providing books. With the increased number of self help channels such as self check machines and online banking, libraries play a part in developing a society which is knowledge and accessible. However there are limitations as it takes time and staff need to be confident to be able to assist patrons. This area of research is relatively new and information skills classes are a new service that public libraries offer to their community. Although it has limitations in being generalized, it could be a good foundation for future research.