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Please use this identifier to cite or link to this item: http://hdl.handle.net/1812/264

Title: Knowledge Sharing in Malaysian Armed Forces Pay Directorate Through a Knowledge Management System
Authors: Nor Mazlizzah Seet Abdullah
Keywords: Jabatan Arah Urusan Gaji Angkatan Tentera (UGAT) Directorate
Knowledge Management System (KMS)
Issue Date: Nov-2008
Publisher: Unpublished dissertation submitted to the Faculty of Computer Science & Information Technology University of Malaya
Abstract: There is little or no emphasis on knowledge retention in Malaysian Armed Forces Pay Directorate (Jabatan Arah Urusan Gaji Angkatan Tentera - UGAT) despite its large organisation and its function in preparing the payroll for the MAF which consists of triservices (Army, Navy and Air Force). When this study was conducted in 2006, it was found that UGAT Directorate is further complicated by out-dated record-keeping in the form of hard copies ranging from user and training manual, policies, procedures and instructions. There is little or no knowledge sharing culture in UGAT. Knowledge sharing is only practice during seminars, through phone calls or when they met ecah other. This is the only time knowledge is being exchange. When staff with experience retired or posted to another department, they carried their expertise with them. These factors emphasize the need for UGAT to adopt Knowledge Management System (KMS) which would support the need of the organisation business process. To overcome this problem, of retirement and movement of the staff the organization decided to embark on a systematic way to retent knowledge in the organization by developing a Knowledge Management System. Before developing the KMS, a Knowledge Management (KM) framework is being proposed to UGAT. At initial stage a prototype of the Knowledge Management System was developed. The benefits can be seen in the form of distribution and sharing of knowledge, knowledge retention in the form of creation of unlimited number of document repositories (unlimited storing of knowledge) and easy web search within the organisation. A survey was implemented for the purpose of this research using self-developed questionaires, to investigate the current nature of knowledge sharing, information technology usage, level of knowledge on payment and allowances, and attitude towards the implementation of the KMS.
Description: Master of Computer Science
URI: http://dspace.fsktm.um.edu.my/handle/1812/264
Appears in Collections:Masters Dissertations: Computer Science

Files in This Item:

File Description SizeFormat
Dedication.pdfDedication6.92 kBAdobe PDFView/Open
ACKNOWLEDGEMENT.pdfAcknowledgement10.51 kBAdobe PDFView/Open
List of tables 3.pdfList of Tables11.4 kBAdobe PDFView/Open
Declaration.pdfDeclaration12.74 kBAdobe PDFView/Open
Cover.pdfCover6.17 kBAdobe PDFView/Open
Appendix A Survey forms 3.pdfAppendix A81.44 kBAdobe PDFView/Open
Title Page.pdfTitle Page6.74 kBAdobe PDFView/Open
ABSTRACT 1 C.pdfAbstract12.75 kBAdobe PDFView/Open
TABLE OF CONTENTS 2.pdfTable of Contents25.2 kBAdobe PDFView/Open
ABBREVIATIONS 1.pdfAbbreviations11.79 kBAdobe PDFView/Open
List of figures 2.pdfList of Figures15.68 kBAdobe PDFView/Open
UGAT KMS 26 Okt 2008 A.pdfChapter 1-7 and Bibliography10.81 MBAdobe PDFView/Open
APPENDIX B - UAT QUESTIONNAIRES.pdfAppendix B12.89 kBAdobe PDFView/Open
Appendix D User Manual.pdfAppendix D11.09 MBAdobe PDFView/Open

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