AN INFORMATION SYSTEM PLANNING FRAMEWORK FOR E-GOVERNANCE IN BANGLADESH

Abstract

Government of Bangladesh has declared ICT as one of the thrust sector. Realizing the importance of ICT, a comprehensive national ICT Policy has been formulated in 2002 that gives due importance to the issue of e-Governance, declaring that “The government shall use ICT systems within the public administration to improve efficiency, reduce wastage of resources, enhance planning and raise the quality of services.” In 2003, the government launched the Support to ICT Task Force (SICT) under the Ministry of Planning, Government of Bangladesh which is in charge of planning and implementing various ICT projects, particularly eGovernance. Even though, Bangladesh as a developing country is facing vast challenges while implementing eGovernance. Political, social, economical, technological aspects are the sectors where government is facing most troubles. Moreover, accountability, transparency, decentralization, administrative reformation and satisfaction of public service by its clients are key problem areas in the present governance system of Bangladesh. This research demonstrated a proper Information System Planning for eGovernance of Bangladesh which is long expected in Bangladesh government. This research provide a competitive intelligence methodology for information system planning which emphasis on analyzing, designing, and developing open and flexible information system architectures for eGovernance that can be used to meet information need or can be upgraded to future information needs. iv This research followed on quantitative research methods, quantitative research techniques, and modes of analyzing and interpreting quantitative data that emphasis on describing, understanding the Information System Planning framework for eGovernance in Bangladesh. Data was analyzed in this research by survey and interviews to SICT (Support to ICT Task Force, under the Ministry of Planning, Government of Bangladesh). In addition, in this research demonstrated a conceptual eGovernance framework based on survey, interviews data and previous research which addressed the applications, infrastructure, information security and privacy and enabling environment issues for an effective eGovernance in Bangladesh. Moreover, in this research developed a prototype design of single unified eGovernance web portal to support the research objective .This prototype can be used as a guide to develop a fully integrated eGovernance web portal in future. Furthermore, in this research illustrated a Road Map of ICT strategy to re-invention of eGovernance of Bangladesh which articulates the government’s vision, targets, technical approach and standards for eGovernance systems.