APPLYING COLLECTIVE INTELLIGENCE TO KNOWLEDGE MANAGEMENT

Abstract

Knowledge is responsible for keeping the organization intelligent and provides leadership position to the organization; hence Knowledge Management (KM) is critical for today’s global organization. As a result of the success of the social networking sites, lot of interest has been generated around the phenomenon of Collective Intelligence (CI). The fact that a complex system tends to organize itself and appears to be intelligent has always been of interest to scientific community. Theoretical understanding of CI is yet to fully emerge but, we do have some heuristic understanding on what influences the behavior of a complex system that makes it more intelligent. In this paper we propose that the principles of CI can be applied for KM in an organization. We also share our experience of applying these principles in our organization which is a software services organization and provides software solutions to its global customers.