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Please use this identifier to cite or link to this item: http://hdl.handle.net/1812/411

Title: An Evaluation of an English Course for Hospitality Management in a Tertiary Institution
Authors: Kuppan, Ajuntha
Keywords: English for Hospitality Purposes (EHP)
English for Specific Purposes (ESP)
Issue Date: Jun-2008
Publisher: Faculty of Languages and Linguistics University of Malaya Kuala Lumpur
Abstract: This research evaluates the current BLE 2052 English for Hospitality Purposes (EHP) course, which is one of the English for Specific Purposes (ESP) courses offered in University Utara Malaysia (UUM) in the Faculty of Communication and Modern Languages. The aim of this study is to investigate the current language needs of the students and to determine whether the course meets the actual needs of the hospitality management students in terms of course objectives, course content, teaching and learning materials, teaching methodology, time allocation and evaluation system. This study involves four teachers and sixty students of UUM and relied on data gathered from three different sets of questionnaires and interviews. The valuable data gathered from the questionnaire were described in terms of frequency counts and percentage and presented using tables and charts while data collected from the interview was analyzed and summarized in a descriptive manner. The findings revealed that there are some minor weaknesses in the EHP course in terms of course content, usage of materials and teaching methodology as identified by the respondents. It was found that there is a gap between the skills taught in the course and the skills required in the hospitality industry. Secondly, the students lack confidence in using appropriately the language even after having completed the EHP course. The findings therefore indicate the need to revise some aspects of the course based on the current needs of the students as well as the needs of the industry. These would enable the students to be well equipped with the necessary skills needed to function effectively in the hospitality industry. Penyelidikan ini menilai kursus BLE 2052 English for Hospitality Purposes, salah satu kursus Bahasa Inggeris untuk Tujuan Khusus yang ditawarkan di Universiti Utara Malaysia. Penyelidikan ini bertujuan untuk menyiasat keperluan bahasa para pelajar selain memastikan sama ada kursus ini memenuhi keperluan bahasa para pelajar pengurusan perhotelan dari segi objektif, isi kandungan, bahan pengajaran dan pembelajaran, kaedah pengajaran, peruntukan masa dan sistem penilaian. Penyelidikan ini hanya menumpukan empat orang guru dan enam puluh orang pelajar serta bergantung pada maklumat yang diperoleh daripada tiga set soalan kaji-selidik dan temuduga. Maklumat yang terkumpul daripada soalan kaji-selidik dihuraikan dengan cara pengiraan kekerapan dan peratus serta ditunjukan dalam bentuk jadual dan carta manakala maklumat yang diperoleh melalui temuduga pula dianalisis dan dirumuskan secara deskriptif. Hasil penyelidikan ini menunjukkan bahawa terdapat beberapa kelemahan kecil dalam kursus English for Hospitality Purposes dari segi isi kandungan, penggunaan bahan dan kaedah pengajaran sepertimana yang dikenalpasti oleh responden. Hasil kajian ini menunjukkan bahawa terdapat jurang antara kemahiran yang diajar dalam kursus ini dengan kemahiran yang diperlukan oleh industri berkenaan. Selain itu, para pelajar juga kurang keyakinan untuk menggunakan bahasa dengan betul walaupun setelah menyempurnakan kursus tersebut. Dengan ini, amat jelas bahawa beberapa aspek dalam kursus ini perlu disemak semula berdasarkan pada keperluan bahasa para pelajar dan juga industri untuk memastikan para pelajar dilengkapi dengan kemahiran yang dikehendaki supaya dapat berkhidmat dengan cekap dalam industri hospitaliti.
Description: Dissertation Submitted in Fulfillment of the Requirements for the Degree of Master of English as a Second Language
URI: http://dspace.fsktm.um.edu.my/handle/1812/411
Appears in Collections:Masters Dissertations : Linguistics

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