An analysis on the intention to use myepf (onlinee epf service) among malaysians

Abstract

Electronic government (e-government) services are becoming an important part of government service delivery. One of these services is myEPF, an online service delivery channel for Employees Provident Fund (EPF). The main objective of this research is to identify the factors that influence the intention to use myEPF system. Technology Acceptance Model (TAM) is used as the basis of the theoretical framework. Data was collected through a survey conducted among Malaysians in Klang Valley. The results indicate that attitude, perceived ease of use and compatibility are significant in influencing the intention to use myEPF. The limitations of the study and some suggestions for future research are also explained at the end of this report.